Voices in Urban Education
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Sustaining Reform
VUE Number 9, Fall 2005
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Developing a Civic Infrastructure
By Carolyn Akers
Carolyn Akers is executive director of the Mobile Area Education Foundation.
> Author's Biography
Audio Clips
Listen to audio clips of Carolyn Akers answering questions about her work in education reform. Transcripts are included.
LISTEN
[7 minute, 37 seconds]
You talk in your article about a “civic infrastructure.” Why is a civic infrastructure necessary for reform and how did you set about building one in Mobile?
LISTEN
[6 minute, 24 seconds]
What is the role of the Mobile Area Educational Foundation now, now that you've gone through this process and you're at the stage of implementing the reform? What is your organization's role?
LISTEN [3 minutes, 34 seconds]
At this point, at the end of 2005, how would you characterize the relationship between the community and the schools? Are they in fact true partners, or is there still work to do?
In 2001, Mobile County, Alabama, raised taxes for the first time in forty years in support
of education reform. A local education fund played a key role in mobilizing the community
and continues to do so in supporting the school district.
Four years ago, voters in Mobile
County, Alabama, approved a property
tax linked to public education, the first
successful tax increase for public schools
in more than forty years. Schools in
Alabama are chronically underfunded,
due to constitutional limits on the
state's ability to levy taxes. So the local
tax levy was a significant victory for those
in the county who believed that education
had been shortchanged for years.
The passage was not considered
a mandate, however. Voters expected
to see results for those additional tax
dollars. They expected to see changes
in how the school system operated in
the future. The demand for accountability
increased.
In the same year the property tax
was passed, the Mobile Area Education
Foundation (MAEF) was named one
of five national sites for the Standards
and Accountability grant awarded by
the Public Education Network. The
overall goal of the community effort
was to create a deep willingness across
the community to support changes
that would ensure a quality education
for all students in Mobile County,
regardless of where they lived or which
school they attended.
The story of Mobile County is one
of a true grassroots campaign in which
the citizens voiced that not only did they
need to do something about the county's
schools, they wanted to. An intensive
public engagement effort, coupled with
a specific reform strategy, began the
momentum for change. As a result, a
new public story is emerging about
Mobile County schools — and about the
community's role in improving them.
Three strategies became the focus
of efforts in Mobile County: a citizen-driven
long-range plan for school
improvement, a data-driven system for
decision making, and an accountability
mechanism to ensure movement toward
a strategic plan.
Sustained Engagement
Yes, We Can, as the citizen engagement
approach was called,was a joint effort
between the school system and the
local education fund. The first step was
to collect the voices of citizens from
multiple sectors of the county. A Citizens
Advisory Team emerged, with members
designated as representatives of the
various racial and geographic sectors of
Mobile County.
Engagement does not happen
by chance. It happens through the
structure of strategic activities. The Yes,
We Can initiative ultimately engaged
1,500 people and convened nearly sixty
discussions around kitchen tables and
in living rooms, churches, and community
centers. Additional conversations
were held with teachers, principals, and
members of the superintendent's student
advisory committee. Participants
discussed assets unique to the Mobile
community, along with their aspirations
for public education.
At one point in the effort, more
than four hundred people attended a
school board meeting convened to pass
a community agreement created in the
process. All participants wore nametags
identifying their communities. School
board members, seeing this broad-based,
countywide force for change,
unanimously supported the key tenets
of the agreement.
The next step was to align the community's
aspirations for its schools with a
specific plan of action for change that
would hold the board of education and
superintendent accountable for results.
The Mobile County Public School
System encompasses an area of 1,644
square miles, with an enrollment of
65,000 students in more than a hundred
schools. MAEF understood that
a strategic plan that would support
high-quality education across the county
had to be developed by citizens, not
sold to them. So MAEF went back to
the community. In a second phase of
engagement, forty individuals representing
diverse demographics discussed
the "realm of the possible" for what
schools and communities could achieve,
based on issues identified in earlier
discussions. From this, a Community
Advisory Team drafted the PASSport
to Excellence, a strategic plan for the
district and the community that outlines
five priority goals for the school
system. The goal areas include nineteen
performance targets in:
- student achievement
- quality district and school leadership
- communications and engagement
- governance
- equity
Unlike those of most urban school
districts, the Mobile County strategic
plan is considered to be community
driven. This keeps accountability to the
community at the heart of the school
district's policy efforts. Also important
were the structure and breadth of
community engagement, which brought
diverse sectors of the community
into discussion with each other and
the school district. This enabled the
development of a shared vision, and
these sectors of the community also
are now positioned to drive action and
policy change.
Engagement alone, while it is of
strategic importance, is not enough.
Bolstered by the federal No Child Left
Behind law, the Mobile County school
board and MAEF understood that the
community agreement structured as
part of the engagement efforts must
be aligned to a rigorous reform effort
focused on ensuring equitable access
to high-quality public education for all
students. The Baldrige Criteria for
Performance Excellence was adopted as
the vehicle that would address the
community's priority issues.
Baldrige criteria are reflected in
changes that have since been made
the school system, including:
- Every principal in 100 schools has a
single chart, known as a "dashboard,"
that outlines student-achievement
goals, identifies gaps between current
performance and desired targets, and
sets benchmarks for progress.
- Dashboards are posted in the campus
lobby and updated regularly for
school staff, parents, and the public
to review.
- Professional development is focused
on research-based classroom best
practices as identified by DataWorks
Educational Research.
- Commitment to world-class Baldrige
standards for organizational improvement
are included in all central office
functions.
- Educators are planning for and monitoring
results.
Transformed Schools
Central to the community aspirations
that led to the strategic plan is the
belief that what happens in the classroom
matters most. The school board
responded. Last spring, the school board
allocated $6.2 million toward improving
achievement of Mobile's five lowest performing
schools, through a set of
policy changes called the Transformed
Schools Plan. Principals and all teachers
in each of these five schools were reconstituted.
Some principals and teachers
stayed, but only after re-applying for
their positions. Highly qualified teachers
were given a bonus of up to $16,000
for voluntarily moving to one of these
low-performing schools.
Central to the community aspirations
that led to the strategic plan is the
belief that what happens in the
classroom matters most. The school
board responded.
In all, the school system will
spend approximately $1.8 million in
performance-based incentive pay, a
policy based on performance indicators
used in Denver. Another $3.4 million
will be used to buy textbooks and
other supplies, extra professional development
for teachers, and other means
of support.
District policy and practice changed,
too. After assessing principals' needs,
central office staff created a leadership
academy for principals designed around
those needs. The school system also
started a teacher-induction program in
which new and returning teachers could
participate. Parent organizers were
placed in the transformation schools
to help parents understand how to
support and extend learning at home.
For students in these five schools, the
district has invested in a variety of
wraparound services that students can
access right at school.
Student-achievement data indicate
that the schools are beginning to show
progress. Recently released Stanford
Achievement Tests and the Alabama
Reading and Mathematics Test confirm
that the Transformed Schools are well
on their way to "clear" status. Each
school made significant gains — some
as much thirty-point gains in reading
and mathematics. The Transformed
Schools that did not meet Annual
Yearly Progress (AYP) were proficient
in all subgroups, with the exception of
special education. The district made
AYP for the year; 61 of the 94 schools
met AYP, an increase from 41 out of 93
from the previous year.
A New Public Story
Broad-based engagement efforts continue
to be applied. Now, as attention
has shifted to implementation of the
strategic plan, community engagement
efforts have also shifted. Now referred
to as Together We Can, the engagement
effort continues to involve civic mobilization
of Mobile's citizens, students,
and faith-based, business, and community
organizations. This past spring,
more than eight hundred members of
the community joined the school district
in a community-wide education summit
to look at school progress data and
recommit to the shared vision of the
strategic plan. The summit is likely to
become an annual event.
More than ever before, data is
being used to drive decision making.
The school system and MAEF are
using a high level of transparency and
communication about data throughout
the community to build support for
changes in policy, personnel, and practice.
Each school in the system has a
dashboard mounted in front entrances
and hallways of schools that displays
student-achievement data and compares
it to the previous year. Dashboards
show how students are doing
school by school. The dashboards have
been significant supports in creating
common understanding and language
among different sectors of the community
— especially in the business and
faith-based communities — and have
been helpful in getting all sectors to
focus on common goals.
The school district has also increased
the transparency of the budget and the
strategic plan itself. Each year, the
school district posts the budget and
financial audits on the school district
Web site for all to see. The strategic
plan is also posted on the Web site. In
addition, individual action plans are
made public online. Action plans align
goals on the strategic plan to the person
responsible for accomplishing each
goal. This way, the community knows
whom to hold accountable for accomplishing
each of the goals on the plan.
MAEF: The Role of an
Intermediary Organization
Yes,We Can was not MAEF's first
attempt at engagement. Indeed, in the
thirteen-year history of the organization,
MAEF had conducted three other
strategic engagement efforts, ranging
from community surveys conducted
through utility-bill mailings to community
forums. MAEF has always seen
the community as an important partner
in public education and has always
had as its central mission the education
and engagement of citizens across
the county.
What MAEF learned over time, in
its own experiences and in observing
other communities, is that most
improvement efforts get to a plan of
action but then fall short on deploying
strategies that translate goals into practice.
The difference in current engagement
efforts is one of breadth and scale.
MAEF also has learned that continuous
improvement requires continuous
public engagement. As a continual
reminder and representative of the community,
MAEF applies equal measures
of pressure and support to the school
district as it makes the shift to a more
accountable, more equitable system.
Early engagement efforts were about
collecting the voices of the people.
Over time, MAEF has also moved
toward facilitating agreement.
The single most limiting factor
in community engagement efforts
across the country has been the lack
of school-system capacity to deliver
needed change. School districts are
fragile systems; lack of capacity in any
single area (whether leadership, the
quality of teaching, or resources) can
stop reform efforts cold. Superintendents
come and go; focus on a continual
reform effort often goes with them.
Knowing that, MAEF deliberately connected
citizen concerns to an action
framework. In this case, that framework
was the Baldrige criteria.
As that reform effort deepens, the
next phase of public engagement is
about continuing to communicate for
genuine public ownership, deployment
of ongoing school reform and engagement
efforts, and empowering action
through a broad cross-section of civic
actors that represents key sectors of the
community. MAEF is tracking progress
and creating short-term wins, mapping
organizations, and aligning targeted
actions for impact.
The single most limiting factor in
community engagement efforts
across the country has been the lack
of school-system capacity to deliver
needed change. School districts are
fragile systems; lack of capacity in any
single area can stop reform efforts cold.
Over time, the development of
civic leaders and of civic stakeholders
will be the vehicles that will mobilize
the ongoing political will of the community
to fund a high-performing public
education system. In this way, a civic
infrastructure is being built.
Because the infrastructure of the
school system is fragile, MAEF is working
across neighborhoods and sectors
to establish a permanent, citizen-led
structure for ensuring the long-term
sustainability of the reforms identified
and undertaken as a result of the Mobile
County community agreement. This
civic infrastructure can be a permanent
fixture that brings pressure for change,
mobilization of actors throughout the
community, and support and resources.
Mostly, this civic infrastructure can
sustain attention to complex and
difficult problems that simply cannot
be solved overnight.
So What? The Results So Far
Short-term results are apparent. All 100
schools in the Mobile County school
system have developed a data-driven
dashboard to focus on raising the bar
and closing the achievement gap. In
addition, school-system-generated
quarterly criterion-referenced tests provide
data on student progress in meeting
grade-level benchmarks in core
academic areas. All principals have been
trained to lead and monitor implementation
of research-based best strategies
matched to individual school needs.
Supplemental services are aligned to
address individual student learning needs
in all schools, not just the Transformed
Schools. All of the Mobile schools participating
in the state's Alabama Reading
First initiative rank in the top twenty;
one school, Calcedeaver Elementary
School, is the first in the state.
As the leading community-based
organization supporting the reform
effort, MAEF continues to champion
quality instruction for all children
across all schools. This is done through
support of the district's efforts in:
- assigning achievement specialists
such as reading, writing, or math
specialists to the lowest-performing
schools in the system;
- conducting individual classroom
assessments in every classroom in every
school to align student work to the
standards to assure rigor and equity;
- organizing the district's five clusters
with quality leadership teams who
monitor achievement progress on a
regular basis;
- implementing, in collaboration with
higher education, a rigorous math
curriculum, which is being studied as
a model for statewide math instruction;
and
- developing a data warehouse that
makes student data accessible to
classroom teachers.
Now What?
The Challenges Ahead
The plan is in place, and the goals and
nineteen performance targets have
become the focus of school-district
policy and practice. But the challenges
continue. The next stage of Mobile
County's journey will be to sustain attention
to the strategic plan and accountability
measures in the policy churn of a
new school board; two new members
took their seats this past spring. One of
the key directions the new school board
has already set is the redesign of key
central office functions. By all estimations,
the strategic plan is not just evident
in these changes; the performance
indicators are driving these changes.
Engagement plus a strategic reform
effort looks to be the right prescription
to move all children to progress. But
sustaining and spreading the effort is
essential. The school board knows that
progress can't stop now.
Due in part to Mobile County's
Southern culture, efforts here are heavily
focused on relationships, which are as
complex as they are broad-based. These
include the partnerships among sixty
different local communities in Mobile
County. There are communities within
communities, as well. For example,
each community has its own faithbased
community as well as the local
business community.Within the
school-system community, there are
subgroups of school administrators,
the central office, the school board
and the neighborhoods each school
or school-board zone serves.
The media in Mobile County play
a strong watchdog role in the reform
effort, and a central focus of the work
is building relationships between the
media and the school district. MAEF
and the school system work strategically
with the Mobile Register as well as local
radio and television stations as part of
the ongoing engagement and reform
efforts. Media have regular access to student-
and school-performance data, as
well as to school-system-leadership rationales
for decisions based on that data.
Despite the attention paid to
developing and sustaining relationships,
none of this work has been done in the
absence of conflict. Like any other urban
school district, these reform efforts are
occurring in a climate of budget cuts,
severe teacher and principal shortages,
and the high-stakes, high-penalty culture
of federal and state accountability measures.
In addition, there is often conflict
between various communities' needs
and desires.
But what's changing is how the
Mobile County school district and
citizens are learning to address conflict
openly. One example of how building
relationships has led to better understanding
is the superintendent's relationship
with a group of "ambassadors,"
ministers from Black churches in the
community, with whom he meets
regularly. When a situation arose in
which the superintendent was accused
of unfairly targeting Black schools, he
used data to make the case for his action.
Through the use of plain language in
their community engagement process
and the use of data in decision making
and communicating about the decisions,
the ambassadors and the superintendent
have been able to mediate
the conflict and keep their common
focus on achievement of children in all
schools, including those in predominantly
Black neighborhoods.
The greatest challenge ahead is
scale. Early data that show that the Transformed
Schools are making progress is
encouraging the school board to look
hard at implementing these strategies
across the district. The plan can only
have serious implications if lessons
learned from these efforts are implemented
not just in five schools, but also
across the school system. Resource
alignment that has occurred in these
five schools needs to be done systemwide.
Data on the dashboards, which
show the public a school's progress on
student achievement, must be drilled
down to the classroom level to identify
specific strategies to move student
learning ahead.
Mobile County also lacks a sufficient data-warehouse system. Viable
curriculum and instruction strategies
need to be aligned to ensure that more
students are achieving at higher levels.
As these ongoing needs are
addressed, communicating with one
voice to an internal school-district and
external citizen-based community
remains a key priority. The capacity
of the Mobile County Public School
System and of the community at large
must be built so that all parties are
engaged in fact-based decision making.
Engagement plus a strategic reform
effort looks to be the right prescription
to move all children to progress. But
sustaining and spreading the effort is
essential. The school board knows that
progress can't stop now. MAEF will
continue to develop the civic infrastructure
that supports the changes needed
in the school-system infrastructure.
Both are essential to ensure that success
for all students continues to be the
focus for the county schools.